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FAQs
Contact
Who do I contact regarding this website or an order placed on it?
Please use the link to contact MAS Customer Service.
Sales Tax
Sales tax has been figured into the price of items for sale on this website. Friends of Crowell Hilaka certifies it has complied with the provisions of Ohio Revised Code (R.C.) section 5739.17 and is hereby authorized to sell tangible personal property and selected services at retail.
Shipping
Where does the product ordered from this site ship from?
Most products are shipped from our warehouse in Richfield, OH.
Can I pick up my order to save on shipping charges?
Yes. Your order can be picked-up from MAS in Richfield, OH. Please contact Sharon at 330-247-1030 to arrange a pickup time. Please note that when your online order is placed, shipping charges will be applied but will be removed once you pick up your order.
My tracking number does not work. What should I do?
Sometimes tracking numbers are not properly scanned but the package arrives as scheduled. If the package does not arrive in a reasonable amount of time, contact the shipping company directly for further information.

UPS: 800-PICK-UPS (www.ups.com)
FedEx: 800-GO-FEDEX (www.fedex.com)
Pilot: 800-325-7898 (www.pilotdelivers.com)
What if my shipment has been damaged during shipping?
All packages should be inspected at time of delivery. Noting the damage on the delivery receipt or refusing the shipment protects you from carrier negligence. Accepting a package means you accept liability of the item.
Returns
Can I return a product if I don’t like it?
Items can be exchanged within 15 days of receipt at the customer’s expense as long as the product has not been used, is in the original retail packaging, and is in re-saleable condition. All exchanges are subject to inspection and a restocking fee may be applied or refusal of the exchange. If we do not have the size or color requested, you may experience up to a six week delay while we reorder from our supplier.
Is it mandatory to have an RMA number in order to return a product to MAS?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within 10 days of receipt from Customer Service. MAS will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. MAS must receive the returned product(s) within this timeframe. Customers should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.