Who do I contact regarding this website or an order placed on it?
Where can I find out more information on the products shown on this site?
MAS can only provide limited information on the products shown. Please visit the manufacturer’s website to learn more about the products.
Where does the product ordered from this site ship from?
Most products are shipped from our warehouse in Richfield, OH.
My tracking number does not work. What should I do?
Sometimes tracking numbers are not properly scanned but the package arrives anyways. If the package does not arrive in a reasonable amount of time, contact the shipping company directly for further information.
UPS: 800-PICK-UPS (www.ups.com
FedEx: 800-GO-FEDEX (www.fedex.com
Pilot: 800-325-7898 (www.pilotdelivers.com
What if my shipment has been damaged during shipping?
All packages should be inspected at time of delivery. Noting the damaged on the delivery receipt or refusing the shipment protects you and MAS from carrier negligence. Accepting a package means you accept liability of the item.
Can I return a product if I don’t like it?
Items can be returned within 30 days of receipt at the customer’s expense as long as the product has not been used, is in the original retail packaging, and is in re-saleable condition. All returns are subject to inspection and a restocking fee may be applied or refusal of the return.
Is it mandatory to have an RMA number in order to return a product to MAS?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within 30 days of receipt from Customer Service
. MAS will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. MAS must receive the returned products within this timeframe. Customers should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
What if my product is defective?
Many manufacturers require that defective items be reported through their Support Services. Please call or visit their website first. Any defectives reported to MAS within 30 days after receipt will be handled based on the manufacturer’s rules.